Effective date: October 11, 2026
This policy explains how Heaven On Earth Cleaning LLC collects and uses information through our website, inquiries, and online booking services.
Information we collect and how we use it
When you request pricing, contact us, subscribe to emails, or request a booking, we collect information you provide, such as your name, email address, telephone number, service address, requested services, and appointment details. We use this information to respond, provide pricing, schedule and deliver services, manage customer records and payments, and communicate about your service. We also use contact information for promotional emails and promotions, subject to your communication choices and applicable law.
Our website and its providers also collect technical and usage information, which can include IP addresses, browser and device information, online identifiers, pages visited, referring websites or advertisements, and interactions with links, forms, and booking buttons.
Service providers and online booking
We use outside providers to operate our website and business. These include providers of website hosting, security and spam prevention, email delivery, customer management, booking, payment processing, analytics, and advertising measurement. Information is processed by these providers in connection with their services; it is not stored exclusively within our customer-management software.
Housecall Pro provides our online booking and customer-management platform. When you use its booking pages or other services, Housecall Pro processes information under its own Privacy Policy, including its disclosures about cookies, analytics, and privacy choices. Our website's settings do not necessarily control tracking on a separately hosted provider's pages.
Cookies, analytics, and advertising
We use Google Analytics, Google Ads, and Google Tag Manager to understand website use and measure advertising, website interactions, and calls associated with our advertising. We also use browser storage and booking-link parameters to help identify bookings referred by Google Ads. Cookies and similar technologies can associate visits and interactions with a browser or device.
Third parties, including Google, may collect information about your activity over time and across different websites or online services. These providers may use information for their own purposes as described in their policies, including advertising. Learn more about how Google uses information from sites that use its services.
Our website also uses third-party features such as review widgets, maps, and website performance tools. These features may receive technical information when they load or when you interact with them.
Your choices and privacy questions
You may unsubscribe from promotional emails using the unsubscribe link or by contacting us. Service-related messages may still be needed to respond to an inquiry or manage a booking.
You can manage cookies through your browser settings and use the privacy controls offered by our providers. Blocking cookies or scripts may affect some website or booking features. Reading this policy or submitting an inquiry does not, by itself, provide blanket consent to every form of third-party tracking.
To ask about our privacy practices or request access to, correction of, or deletion of information you have provided, contact us using the details below. We will review requests under applicable law and may need to verify your identity. Some records may need to be retained for service, accounting, or legal purposes.
Changes to this policy
We will post revisions on this page and update the effective date. Where applicable law requires additional notice or consent for a change, we will provide it.
Contact us
Heaven On Earth Cleaning LLC
225 Lighthouse Ave Suite D, Monterey, CA 93940
heavenonearthcleaning@yahoo.com
(831) 373-6243